Login Credentials New
Can I continue using MPIN after setting up a password?
No, once you set up a password, MPIN will no longer be required for login.
Will I need to enter my password daily like MPIN?
No, once you log in, you will not need to enter your password daily. Setting up a device lock allows for quick access without re-entering your password for each session. However, you may be prompted to enter your password after restarting the app or ...
Will I still need to set up TOTP if I switch devices or reinstall the app?
No, if you switch devices or reinstall the app, you don’t need to set up TOTP again.
Is there a timeout for entering OTP or TOTP?
Yes, OTP and TOTP codes are time-sensitive for security purposes. If the code expires, you will need to request a new OTP or generate a new TOTP code in the app.
Is it mandatory to set up TOTP, or can I continue with OTP?
TOTP is optional, you can continue using OTP for authentication if preferred.
Why do we have a password instead of MPIN?
We have switched from MPIN to a password system to improve security. A password is a more secure and flexible method of authentication compared to MPIN, especially with the added security features such as OTP and TOTP. This transition enhances the ...
Can I still use OTP if I have set up TOTP?
Yes, if you’ve set up TOTP but are unable to use it, you can request a regular OTP during the login process. Simply tap on “Login with OTP” if you’re facing issues with TOTP. This will allow you to authenticate using the OTP sent to your ...
How can I unblock my account?
To unblock your account: When you try to log in with incorrect credentials, you will see an "Account Blocked" message. Click on the "Unblock Account" option in the pop-up. Enter your Client ID/mobile number/email, and PAN details for verification. ...
Why did I get an ‘Account Blocked’ message?
The ‘Account Blocked’ message appears if you enter an incorrect password three consecutive times. This is a security measure to protect your account from unauthorized access.
What if I don't have a device lock set up on my phone?
If you don't have a device lock, you can setup MPIN on the app. How to set MPIN: After OTP/TOTP verification, Device lock setup screen will be shown. On the click od 'Setup Device Lock' CTA, an option to Set Up MPIN will be shown.
How do I set up a device lock?
To set up a device lock: Go to your device’s Settings. Choose a lock option such as PIN, pattern, fingerprint, or facial recognition. Follow the on-screen instructions to complete the setup. Once your device lock is set up, you will be able to use it ...
Why is device lock mandatory for login?
A device lock (such as PIN, pattern, fingerprint, or facial recognition) is mandatory for login to enhance your account’s security. It ensures that only you can access the app, providing an extra layer of protection.
How can I deactivate or disable TOTP?
Currently, there is no option to deactivate or disable TOTP once it has been set up. TOTP is an essential security feature for added protection during the login process.
How do I reset TOTP?
To reset your TOTP: Go to Settings in the app. Tap Reset TOTP. Complete the verification process to reset your current TOTP setup. Follow the instructions to set up a new TOTP using your code generator app.
What should I do if I forget my password?
Open the IIFL Markets App and go to the Login screen. On the login screen, tap the “Forgot Password?” link. Enter your PAN and Client ID/Mobile Number/Email as requested. An OTP will be sent to your registered mobile number and/or email address. ...
How can I reset my password?
To reset your password: Login to IIFL Markets app. Go to Settings. Tap Reset Login Password. An OTP will be sent to your registered details. After verification, you can set a new password.
How do I set up a password for the first time?
1) When logging into the IIFL Markets app for the first time, you will be prompted to set a password if you haven’t set one already. 2)Tap 'Set Password' to start the process. You will need to provide your Client ID/mobile number/email, and PAN. 3) ...