Partner FAQ
Is it mandatory for all clients to link Pan with Aadhar ?
Pan Aadhaar linking is mandatory for all individual clients. NRI and Non Individual accounts are not covered under this requirement.
How to Change my Trade Name (Individual to proprietor )�?
Login to AAA and use AAA help and ticket can be raised using below tagging: Subject Head FAN Team, Sub Subject-FAN Modification, Third Level Drill down- FAN Address Updation and attach the related Proof and mention in subject line as Trade Name ...
Can we activate a new account without Pan and Aadhar linking?
We have made changes in all on-boarding journeys for individuals and Pan which are not linked with Aadhaar will not be able to open new accounts.
How to change FAN Bank Details ?
Login to AAA and use AAA help and ticket can be raised using Subject Head FAN Team, Sub Subject-FAN Modification, Third Level Drill down-Bank & GST Updation and attach the related Proof The Department will update the status in the ticket accordingly. ...
What is the impact on trading if Pan and Aadhar are not linked ?
Effective 01st Jul,2023 exchanges will not permit trading for such clients.
How can FAN to apply for idea sim card?
Login to AAA and use AAA help and ticket can be raised using Subject Head FAN Team, Sub Subject-Idea Sim related query, Third Level Drill down-New connection and attach the duly filled excel sheet in below format. Select the plan from the attached ...
What is the impact on the open position of clients where pan aadhar linking is yet not done ?
All open position clients need to square off before June 30, 2023.
How can FAN report for Network issue facing with idea sim?
Login to AAA and use AAA help, ticket can be raised using Subject Head FAN Team, Sub Subject-Idea Sim related query, Third Level Drill down-Network Issue and attach the duly filled excel sheet in below format. The Department will update the status in ...
How to link Pan with Aadhar ?
Click on link and follow process to get pan number linked with Aadhaar: - https://eportal.incometax.gov.in/iec/foservices/�
How can FAN change idea sim plan ?
Login to AAA and use AAA help, and ticket can be raised using Subject Head FAN Team, Sub Subject-Idea Sim related query, Third Level Drill down-New connection. Please find attached format which needs to be filled with new plan details . The ...
What is normal TAT for Pan and Aadhar linking ?
Process is entirely dependent on Income Tax Dept and NSDL e-governance and normally it takes approx 5 days for successfully reflecting linked status.
How can FAN place brokerage change request of his client?
You can change client brokerage plans through AAA login (aaa.indiainfoline.com) >>More options >> Request >>click on Brokerage Request and change the Brokerage as per this slab and your Relationship Manager will get this approved. Please note if ...
What is IPV Due Diligence ?
In-Person Verification (IPV) is the process of verifying that the person opening the account and the original documents submitted as proof are of the same person. Hence this verification is very important from a regulatory perspective and to stop ...
How can FAN activate/deactivate product plan?
>Login to AAA (https://aaa.indiainfoline.com/login) >Go to More>Requests Type>Product Activation>Select Plan to be deactivated>Enter client code>Select Action -Deactivate and submit the request.
Can we activate Non Individual Accounts based on scan copies of KYC and Documents ?
Non-individual accounts (Corporates, HUF, Trust, Partnership etc) involve a lot of documentation and hence to prioritize account opening and also to reduce rejections on later stages, non individual accounts can be opened based on scan images of KYC ...
How can FAN place JV reversal request?
>Login to AAA (https://aaa.indiainfoline.com/login) >Go to More>Requests Type>Product Activation>Select JV Request>Select JV Reason and JV Remark, fill all mandatory field accordingly and submit the request, Status will be updated once your BDM get ...
What is the checklist for Non Individual Accounts ?
Please click to download ___________ (Annexure 1)
How can FAN map clients in Trader Terminal?
>Login to AAA (https://aaa.indiainfoline.com/login) >Go to More>Requests>Select Client Mapping in request type >Select TT>Mapping Type-Single client Investor>Offline Dealer ID-Enter your trader terminal id Select client code and submit the request.
When can new clients start trading ?
As per recent regulatory guidelines, clients are able to trade only when UCC is approved by Exchanges and KRA is validated. Already KRA verified clients will be able to trade from T+1 day if UCC is done before 5 pm on T Day and on T+2 day onwards if ...
How to FAN ensure credit for client's cheque deposited ?
You need to do the CMS entry and Submit the request to get the credit in client's ledger.
What is family mapping for 360 reports and what benefits and conditions of Family mapping for 360 reports ?
We have an online facility for clients to map their family members and view consolidated portfolio 360 reports. Benefits of mapping clients under single family for portfolio 360 reports are : 1. Clients can view family portfolios under a single tab. ...
How can FAN do CMS Entry?
>Login to AAA (https://aaa.indiainfoline.com/login) >Go to More>Requests>Select Request Type CMS Entry>Select all the details from dropdown >Upload clear images of deposit slip and cheque copy. Submit the request to get the credit in client ledger.
What is the process for Family Mapping for 360 Reports ?
Clients can follow simple steps for Family Mappings. Step 1 : Go to My Account >> Profile >> Family Mapping Step 2 : Select login id for the client which requires to be mapped to head of the family. Step 3 : After the id is selected, SMS and email ...
How can FAN check scripwise detail for clients mapped?
Login to AAA (https://aaa.indiainfoline.com/login) Go to Reports>Scrip Summary Report>Search the scrip name>You can view all client codes having selected scrip in their holding.
What is DDPI ?
DDPI is demat debit and pledge instructions introduced by SEBI which has replaced POA for demat debit. Below are the important points related to DDPI: � DDPI is limited to settlement and margin pledge transactions. � DDPI can be done online using ...
How can FAN download all clients data in single excel sheet with segment detail/Dormant Status/Ledger balance/Activation date/Margin Detail?
>Login to AAA (https://aaa.indiainfoline.com/login) >Go to Reports>Summaries>Detailed Client Report
Can we activate POA if a client is having debit in his demat account ?
You can not activate POA now for settlement and margin pledge transactions. Existing clients which already had POA mapped will continue to be valid.
Where can FAN check freeze reason of client?
>Login to AAA (https://aaa.indiainfoline.com/login) Reports >Summaries>Freeze details >Select Freeze Reason/All>View Report. Or You can check freeze reason on entering the client code. This report can be downloaded in pdf/excel format.
What is DDPI for Mutual Funds ?
DDPI now covers Mutual Fund Redemption , buy back etc DDPI now covers all transactions including (Sell, Pledge, MF redemption and Buy Back), there is no requirement to submit Physical Additional POA.
Where can FAN check status of client's modification document sent to Head Office?
>Login to AAA(aaa.indiainfoline.com) >Go to Reports>Summaries>DP Modification Details >Select the DP type>Select date range >You can search with Login ID or Demat ID. Report can be downloaded in excel format.
How to Activate DDPI ?
New clients have the option to opt for DDPI during on-boarding journey. Existing clients can opt for DDPI through TT Web or MobileApp DDPI through online journey and Mobile App is available for Individual single holder accounts only. Physical DDPI ...
Not able to login TT Manager?
>Go to https://wireinfo.indiainfoline.com/wireinfotest/ reset the password --> Click on the partner--> Reset TT Manager password. Once the password is reset ;login to TT Manager & reset the password.
Which Clients are treated as Dormant ?
Clients who have not done any trade or transactions in the last 365 days are treated as Dormant Clients and such clients are not able to trade unless the same is removed from dormancy.
FAN is unable to select future date in VTD
>Login to IIFL Mobile App or Trader Terminal >Click on Buy/Sell window > Select Order type as VTD-->Then select the date . VTD is valid till maximum 45 days
How to remove clients from Dormancy?
Dormant clients get pop up messages in Ttweb or MobileApp to confirm his latest KYC details. Once the client confirms the latest details and clicks on the submit button his request is accepted. Such a request is then sent to the exchange and ...
Average buying price showing incorrect in App.
>The data need to be cleared from settings-->App Management--> IIFL Market App-->Storage--Clear data
Market watch settings issue in Trader Terminal.
>Go to tools--> Settings-->Market watch--> Add/ Remove the column from the Market Watch and click on save.
When can dormant clients start trading post raising reactivation requests ?
Dormant clients can trade effectively from T + 3 day T Day � Dormant reactivation request received. T + 1 Day � UCC in exchange is activated and the exchange sends data to the depository for linking. T + 2 Day � End of T+1 or by T+2 confirmation from ...
I am a FAN unable to Add Scrip in Trading Terminal
>Click on Market >Select Download Scrip Masters>Select All segments >Click on scrip masters. Once you get the message 'Download Successfull' , Click on Ok. >Select 'Download masters' Select 'All Segments', Click on 'Default group' and you can search ...
What are the online modes available ?
Clients demographic and most of other important details can be modified online through below modes: Ttweb MobileApp Whatsapp etc
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