Partner FAQ
What is the time line for cheque clearance?
In a normal course of business, a clearing cheque generally takes 3 working days for a clearance.The credit towards a clearing cheque reflects in the beneficary bank account on next woring day EOD post the amount is debited to the remitter Bank A/c , ...
What is CMS entry ?
Post the Cheque CMS entry is made kindly check the CMS page whether the same has been accepted or rejected. If rejected, kindly refer to the reason for rejection and take corrective action and re-upload the CMS entry with valid details. While ...
How to get Credit Confirmation ?
Credit confirmation query should be raised to the CMS team with adequate information via CRM query. Ensure the CMS entry is made for the credit that has been enquired. Verify if the cms entry is reflecting in the clients ledger. For any credit ...
How to do the cheque CMS entry in the transmission case?
In case of the transmission, cheque CMS has to be made with a death certificate of the holder and CML copy/Claimant document to verify the holder who is paying the due on behalf of the client.
What is the YES Bank E Collect facility?
For any funds transferred in YES bank E collect A/c , the credit gets auto updated in the client ledger. The credit for any NEFT transaction takes approx 30-45 minutes to reflect in Beneficiary Bank A/c post the execution and IMPS/RTGS can take ...
What is the process for third Party Bank A/c updation ?
In case funds are transferred in YES bank a/c for amount greater than Rs 1,00,001/- vide non mapped bank account and later the bank account is mapped to clients KYC, Auto credit would get updated to clients ledger and there is no requirement to raise ...
How does the BUYBACK Contract Payment get settled ?
BUYBACK Contract Payment gets settled as per below process. > In BuyBack, contract payment get settled directly in Bank accounts > In BuyBack, ledger posting is done for charges only
How does CUSPA Pledge Work ?
CUSA Ledge work as per per below process. > If the client is in Debit on Settlement date, Client's buy stock will be marked as CUSPA PLEDGE. > CUSPA Pledge stockes will be released once the client is in Credit within 6 days or for any Sell Obligation ...
How Auction charges Levied to Client's on Securities ?
Please note auction charges as below for your reference. > In case of Internal Shortage for Seller, 10% Auction charges will be levied on T Day closing rate (Auction Debit). > In case of Internal Shortage for Buyer, 10% Auction charges on T Day ...
How client can buy Mutual Fund ?
To register a SIP online, Guide client to follow the steps mentioned below: Through IIFL Mobile App: Open the menu on IIFL Markets App. Click on Invest. Click on Mutual Funds. Select Buy MF/SIP. Click on Buy or sell. Fill in the required details, ...
How to cancel Mutual Fund SIP?
SIP should be cancelled before 3 days from SIP due date. You can login to mf.indiainfoline.com _Holding_ Ongoing SIP_Select sip_Stop SIP.
Can all clients of IIFL avail Mutual Fund SIP facility?
Yes, all active clients can avail the Mutual Fund SIP facility.
Do client need to login on every Mutual Fund SIP date to place the Mutual Fund SIP orders?
No, once client have placed Mutual Fund SIP requests, Exchange will trigger the SIP orders on every cycle date, SIP will be executed on the successful SIP amount debit.
Can I place Mutual Fund SIP request in any Mutual Fund Scheme?
Mutual Fund SIP requests can be placed in all mutual fund schemes available on BSE Star MF scheme master. Scheme Master gets updated as available in the BSE exchange. Every mutual fund scheme will have an objective, suggested investment horizon, risk ...
Can I place Mutual Fund SIP Request at any time during the day?
Yes. You may place Mutual Fund SIP Request at any time during the day and even post market hours.
How many Mutual Fund SIP Requests can I place in a day? Is there a restriction on the number of Mutual Fund Schemes in which Mutual Fund SIP can be placed by a client?
You can place multiple Mutual Fund SIP Requests in a day for different Mutual Fund Schemes or for the same Mutual Fund according to your mandate limit. Note: Mandate limit is set date wise.
When would IIFL place my Mutual Fund SIP orders?
Based on sip registration the subsequent order will get triggered however the settlement will happen on the basis of funds receipt & Exchange/AMC level.
Is there a possibility that my entire Mutual Fund SIP order may not be executed at the exchange?
Yes, processing of SIP order is subject to successful settlement of funds for the SIP amount. As IIFL Capital Services Ltd. receives payment confirmation, all the SIPs will be executed. Hence we request our clients to maintain sufficient balance at ...
At what price will Mutual Fund SIP orders be placed and where it can see details for the same?
Units will be allotted at closing NAV of the scheme on the SIP date or the applicable business date & payment received date(As per the exchange TAT). If the SIP date is a non-business day. You can view the details of all successfully placed SIP ...
How do I differentiate between Mutual Fund SIP orders and lump sum orders in the order book?
Mutual Fund SIP orders and lump sum order book details are visible from 2 different reports through Mobile app(Client Login) 1.Click-Menu > MF Order History > Select Lumpsum/SIP 2.Through MF online portal > Holdings > Portfolio > Ongoing SIP > SIP ...
If client have forgotten to allocate enough funds in his bank account for Mutual Fund SIP order. Is client order is liable to be rejected?
Yes, the order will get rejected if client do not have sufficient funds in his account. Hence it is important for you to maintain the required balance in your bank account or IIFL Capital Ledger.
What are Funds Settlement Payout Guidelines ?
Running account client will be settled on first Friday of every Quarter ( Quarterly Client) i.e. October 2022, January 2023, April 2023, July 2023 and so on. For a Monthly payout enabled client the client would get settled every month on 1st friday. ...
What is the process of Stop Payment for Payout Issued through Cheque ?
Stop payment of the payout cheque should be requested only if the client's bank account is enabled with an active NEFT enabled bank account. Accordingly the stop payment is carried and payout can be processed via NEFT directly in clients mapped bank ...
How to do Payout request in case of Transmission case?
In case of the transmission the fund payout would be processed only post receipt of relevant documents. You can check the status of Payout request in AAA by raising the query under Subject Head-Account, Sub Subject Head-Funds payout-Equity/Currency, ...
How to check all segment Contract Note Reports ?
Reports are Available on AAA >> Reports >> Individual Clients >> Daily reports >> Digital Contract Note (All segment Contract Note)
How to check Bill Reports ?
Reports are Available on AAA >> Reports >> Individual Clients >> Daily reports >> Daily Bills
How to check Ledger Reports?
Reports are Available on AAA >> Reports >> Summaries >>Ledger
How to check Annual Global Report ?
Plz follow below steps for checking Annual Global Report. TT >> My Account >> Annual Global Report
How can I withdraw money from mutual fund schemes?
Investors can visit the MF portfolio section on the app or website, and initiate redemption/switch from the selected scheme(s). Through Online Portal: Login MF website>click on Mutual funds>MF dashboard>Portfolio>Select Portfolio option>Select ...
Can I get the MF redemption proceeds immediately?
Whenever redemption is initiated in a mutual fund scheme, the realization of funds to the investor is not immediate - in case of liquid funds the investor gets the funds the next business day in case of other schemes the timelines could be even ...
I want to consolidate my mutual fund holdings across platforms. How can I do that?
We have enabled a unique feature Transfer Holdings on our platforms. Investors can transfer their holdings outside IIFL Capital Services Ltd. to IIFL Capital Services Ltd. with changes as applicable with a single click.
What if the SIP is not debited from a savings account for a particular month, will the same be continued for next month ?
Yes the SIP for the next month will continue to be debited.
What if the SIP amount is not maintained in a savings account on the SIP date. What will be the bounce charges ?
IIFL does not charge for bounce SIP transactions. You need to check with your respective bank for the same.To avoid bank charges, client needs to maintain sufficient balance in his/her bank account before two working days, prior the sip due date.
How to confirm if the SIP mandate from the savings account has been processed or not ?
Upon completion of the mandate update process, Login to mf.indiainfoline.com> Click on Bank & Autopay option to check mandate status.
How to Redeem Mutual Fund units having POA attached with the folio?
You can redeem the Mutual Fund units, through below mentioned processes. 1. For POA enabled accounts the Mutual Fund is purchased in online mode.Login via MF website - Dashboard - Holdings - Portfolio - Click on the drop down of the Mutual Fund ...
What is the password to open MF Statement?
Clients can access the statement by using their PAN no. (upper case)as password to open the statement.
What is the process for Client Group Change ?
To proceed with the group change, kindly guide the client to mail "cs@iiflcapital.com" from his/her registered email ID, mentioning his/her requirement, including the new sub-broker code/RM code. OR The sub-partner/relationship manager can also raise ...
How to get status of Client group change request raised by client mapped under my group Code?
The client and the new sub-broker (for whom the mapping request was raised by the client) will both receive the status for the raised query for group change on their registered email IDs.
How to stop group change process in case client retained?
In case the client is retained with the client's existing sub-broker, the partner needs to share client consent in AAA Help under the below tagging or inform your client to mail the Customer Service team at cs@iiflcapital.com from the registered ...
Can we process group change for Dormant client?
Yes, group change can be processed even if your client is dormant.
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