Partner FAQ
I am a FAN Holding not showing in Mobile app
Check whether the DP/Trading A/c is freezed or not first. If the DP/Trading is activated today ;holdings will be reflected on the next day.
What are the modification options available in TTweb ?
Below options are available in TT web Mobile Change Email Change Bank Update GST updation Latest Income Updation Nominee Addition Nominee Change Change Contract Note Type BNPL Activation Running Account Authorisation (Monthly/Quarterly) Segment ...
Difference in current value of holdings in Manager Terminal.
>Download script masters from market--> Download scrip masters >Select all segments & click on scrip master >Download scrip masters from market again =>Select All segments & click on default group in TT >For IIFL Mobile App , clear the data from ...
What are the modification options available in MobileApp ?
Below options are available in Mobile App - Mobile Change / Email Change / Bank Update / GST updation / Latest Income Updation / Nominee Addition / Nominee Change / Change ContractNote Type BNPL Activation/ Running Account Authorization ...
What are the modification options available in whatsapp ?
Below are the options availale in whatsapp Update Email ID Update Mobile Number Add Bank Account Add Nominee Details Update Address Details Segment Activations Dormant Reactivation
Who is the contact person for Marketing related requirements ?
> Login to AAA Web (https://aaa.indiainfoline.com/login)/App >Select More>Branding- Enter your requirement >The desired information will be shared within 7-8 working days on your registered email id.
Whom should I contact for any FAN registration issue?
>You can get in touch with your BDM for details
How can I check FAN ledger?
>Login to AAA (https://aaa.indiainfoline.com/login) >Go to Reports >Select Fan brokerage Ledger
Where can I check brokerage earned by the clients mapped to me?
> Login to AAA (https://aaa.indiainfoline.com/login) > Select Dashboard option.>Click on brokerage (YTD) and type client code or Go to Reports > Others> Pay details
What is the process for updation of ARN?
>Login to AAA and use AAA help, ticket can be raised using Subject Head FAN Team, Sub Subject-FAN Modification, Third Level Drill down-ARN Updation/Modification and attach the related Proof > The Department will update the status in the ticket ...
What is the process of GST number Updation ?
>Login to Zoho CRM and ticket can be raised using Subject Head FAN Team, Sub Subject-FAN Modification, Third Level Drill down-Bank & GST Updation and attach the related Proof > The Department will update the status in the ticket accordingly.
How to update Email ID/ Mobile number in RTA records for units held in Physical mode?
For CAMS- https://www.camsonline.com/Investors/Service-requests/Updation_Email_Id_or_Mobile_No/Update-email For KARVY - https://mfs.kfintech.com/investor/Transact/ChangeFolioEmail
How to check PAN - Aadhaar Link Status?
To check - https://eportal.incometax.gov.in/iec/foservices/#/pre-login/link-aadhaar-status
What is KRA
KYC Registration Agency (KRA) is an agency registered with SEBI under the Securities and Exchange Board of India [KYC (Know Your Client) Registration Agency] Regulations, 2011. The KRA will maintain KYC records of the investors centrally, on behalf ...
Is KRA mandatory for all accounts?
Yes, KRA is mandatory for all categories of accounts. As per recent circular clients will be able to trade only KRA is validated.
What is average TAT for KRA validation and account unfreeze?
Overall its takes approx. 7 days’ time post client submits valid KRA documents and completes mobile, email and aadhar validation.
How will I get information about KRA rejection and what is process for rectification
Activation team will send informatkon to all branches/FAN if KRA is rejected and there is dependency on clients part to provide documents. Branch/FAN needs to collect pending documents and submit to HO. Rectified documents received can be uploaded ...
Is it mandatory for all clients to link Pan with Aadhar
Pan Aadhaar linking is mandatory for all individual clients. NRI and Non Individual accounnts are not covered under this requirement.
Can we activate new account without Pan and Aadhar linking
We have made changes in all on-boarding journeys for individual and Pan which are not linked with Aadhar will not be able to open new account.
What is impact on trading if Pan and Aadhar is not linked
Effective 01st Jul,2023 exchanges will not permit trading for such clients.
What is impact on open position clients where pan aadhar linking is not done
All open position clients needs to square off position before June 30, 2023.
How to link Pan with Aadhar
Click on link and follow process to get pan number linked with Aadhaar: - https://eportal.incometax.gov.in/iec/foservices/...
What is normal TAT for Pan and Aadhar linking
Process is entirely dependent on Income Tax Dept and NSDL egovernance and normally it takes approx 5 days for successfully reflecing linked status.
What is IPV Due Diligence
In-Person Verification (IPV) is the process of verifying that the person opening the account and the original documents submitted as proof are of the same person. Hence this verification is very important from a regulatory perspective and to stop ...
Can we activate Non Individual Accounts based on scan copies of KYC and Documents
Non-individual accounts (Corporates, HUF, Trust, Partnership etc) involves lot of documentation and hence to prioritize account opening and also to reduce rejections on later stages, non individual accounts can be opened based on scan images of KYC ...
Checklist for Non Individual Accounts
Please click to download ___________ (Annexure 1)
When can new client start trading
As per recent regulatory guidelines, client is able to trade only when UCC is approved by Exchanges and KRA is validated. Already KRA verified clients will be able to trade from T+1 day if UCC is done before 5 pm on T Day and on T+2 day onwards if ...
What is family mapping for 360 reports and what benefits and conditions of Family mapping for 360 reports.
We have online facility for clients to map their family members and view consolidated portfolio 360 report. Benefits of mapping clients under single family for portfolio 360 reports are : 1. Client can view family portfolio under single tab. 2. If ...
What is process for Family Mapping for 360 Reports
Clients can follow simple steps for Family Mappings. Step 1 : Go to My Account >> Profile >> Family Mapping Step 2 : Select login id for the client which requires to be mapped to head of the family. Step 3 : After the id is selected, SMS and email ...
What is DDPI
DDPI is demat debit and pledge instructions introduced by SEBI which has replaced POA for demat debit. Below are the important points related to DDPI: � DDPI is limited to settlement and margin pledge transactions. � DDPI can be done online using ...
Can we activate POA for demat debit
You can not activate POA now for settlement and margin pledge transactions. Existing clients which already had POA mapped will continue to be valid.
DDPI for Mutual Fund
DDPI now covers Mutual Fund Redemption , buy back etc DDPI now covers all transactions including (Sell, Pledge, MF redemption and Buy Back), there is no requirement to submit Physical Additional POA.
How to Activate DDPI
New clients has option to opt for DDPI in on-boarding journey. Existing clients can opt for DDPI through Ttweb or MobileApp DDPI through online journey and Mobile App is available for Individual single holder accounts only. Physical DDPI will be ...
Which Clients are treated as Dormant?
Client who has not done any trade or transactions in last 24 months are treated as Dormant Clients and such clients are not able to trade unless same is removed from dormancy.
How to remove clients from Dormancy
Dormant clients gets pop up messages in Ttweb or MobileApp to confirm his latest KYC details. Once client confirms latest details and click on submit button his request is accepted. Such request is then sent to exchange and depository for marking ...
When can dormant clients starts trading post raising reactivation requests
Dormant client can trade effectively from T + 3 day T Day � Dormant reactivation request received. T + 1 Day � UCC in exchange is activated and exchange sends data to depository for linking. T + 2 Day � End of T+1 or by T+2 confirmation from ...
What are the online modes available
Clients demographic and most of other important details can be modified online through below modes: Ttweb MobileApp Whatsapp etc
What are the modification options available in Ttweb
Below options are available in Ttweb - Mobile Change / Email Change / Bank Update / GST updation / Latest Income Updation / Nominee Addition/ Nominee Change/ Change ContractNote Type BNPL / Activation Running Account Authorizations ...
What are the modification options available in MobileApp
Below options are available in MobileApp Mobile Change Email Change Bank Update GST updation Latest Income Updation Nominee Addition Nominee Change Change Contract Note Type BNPL Activation Running Account Authorisation (Monthly/Quarterly) Segment ...
What are the modification options available in whatsapp
Below are the options availale in whatsapp Update Email ID Update Mobile Number Add Bank Account Add Nominee Details Update Address Details Segment Activations Dormant Reactivation
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