RM FAQ
Which option is available now and in future any another option given?
Currently, all e-mandates are registered in favor of BSE, and we will continue to do so. In the future, even scanned mandates will be registered in favor of BSE.
When Client can place an SIP order after an approved BSE mandate?
For SIP registration with FOT using other payment modes, the mandate can be used immediately after approval.
Where does the Client/RM /Partner view the BSE Mandate status
Login to mf.indiainfoline.com> Click on Bank & Autopay option to check mandate status.
If order is rejected for Invalid EUIN error
As per compliance, System will not accept any order where EUIN of RM / MA is invalid
How to cancel offline SIP?
Client needs to fill SIP stop form and submit to Respective RTA/AMC office for both physical and Demat mode.
How to place SWP order?
Login via MF website - Dashboard - Holdings - Portfolio - SWP. SWP is only allowed for physical client not for Demat client.
How to change/Modify SIP start Date or amount?
No, the start date or amount of an existing SIP cannot be modified. To make changes: 1.Cancel the current SIP. 2.Set up a new SIP with the preferred start date and amount.
How to change ARN code from IIFL to other broker?
To change your broker for mutual fund investments, you need to: 1.Fill out the Broker Change Form. 2.Submit the completed form to the respective Mutual Fund's RTA (Registrar and Transfer Agent) or AMC (Asset Management Company) office.
How to Redeem Physical Mutual Fund units other than IIFL ARN code?
To redeem your mutual fund units physically, please: 1. Fill out the physical redemption form. 2. Submit the completed form to the respective Mutual Fund's RTA (Registrar and Transfer Agent).
Why the SIP has been cancelled for reason" SIP cancelled by BSE Star MF" ?
If your SIP orders are rejected for any reason for 3 consecutive months, BSE will automatically cancel your SIP registration in its portal. This cancellation will also be reflected on the IIFL portal. To avoid SIP cancellation, ensure sufficient ...
How long will it take to switch back to Trading Account?
Fund Source Switch usually takes 2 to 3 days. The client will get email and SMS updates when the switch request gets approved or rejected.
My revoke mandate request failed, what could be the reason?
The reason for revoke mandate failure can be found by visiting Profile → My Details → Fund Source(TSBM)→View on the particular mandate
How long will it take for the amount in my bank account to get unblocked after I revoke a mandate?
Mandates usually get revoked within 10 minutes.
Can I revoke all the mandates?
Yes, if the available balance after the mandate is revoked does not go below the outstanding debit balance.
Can I revoke a mandate?
Yes, if the available balance after the mandate is revoked does not go below the outstanding debit balance.
How would I know how much margin I have to trade?
The client will be able to see the margin on multiple pages: Profile → My Details → Fund Source(TSBM) Funds page on Mobile Apps
Where do I see all my mandates?
The client will have to visit Profile → My Details → Fund Source(TSBM)→ Add Mandate to view all mandates.
How long can it take to get a mandate successfully registered?
Mandates usually get registered within 10 minutes. Client can check the mandate status and other details by visiting Profile → My Details → Fund Source(TSBM).
How do I add a mandate?
The client will have to visit Profile → My Details → Fund Source(TSBM)→ Add Mandate to add a new mandate.
How would I know the status of the Fund Source switch request?
The client will have to visit Profile → My Details → Fund Source(TSBM) to see Fund Source switch request status.
Will I be able to trade while my Fund Source switch is in progress?
Yes.
Will I be able to place Intraday, Bracket Order and Cover Order while I am switching from UPI Mandate(TSBM) to Trading Account?
No.
Will I be able to place Intraday, Bracket Order and Cover Order while I am switching from Trading Account to UPI Mandate(TSBM)?
Yes.
Can I use BNPL and Margin Pledge while my Fund Source switch request is in progress?
No.
Can I use BNPL, Intraday, Bracket Order, Cover Order and Margin Pledge when UPI Mandate(TSBM) is active?
No.
How long would it take to switch the Fund Source back to Trading Account from UPI Mandate?
Fund Source Switch usually takes 2 to 3 days. The client will get email and SMS updates when the switch request gets approved or rejected.
Can I switch the Fund Source back to Trading Account from UPI Mandate?
Yes
How long will it take to switch my Fund Source to UPI Mandate?
Fund Source Switch usually takes 2 to 3 days. The client will get email and SMS updates when the switch request gets approved or rejected.
How can I switch my Fund Source from Trading Account to UPI Mandate(TSBM)?
The client can switch the Fund Source from Trading Account to UPI Mandate(TSBM) from all the web, Mobile and exe applications. The client will have to go to Profile → My Details → Fund Source(TSBM) and put a switch request.
Can I use both Trading ledger and UPI Mandate and get a combined margin?
No.
Which categories of clients are allowed to register for TSBM?
A client will only be eligible for switching to TSBM if the client meets all the below requirements: Resident individuals and Hindu Undivided Families (HUFs) who settle their trades with IIFL Securities. If such a client has appointed a Custodian ...
How to check the status of a Transmission Request?
You can check the status of Transmission documents on AAA by raising the query under Subject Head-CDSL/NSDL, Sub Subject Head-Transmission, Third Level Drill down-Status of transmission
What is difference between KRA status as “KRA Validated” and “KRA Registered”?
Client who has submitted proof of address as Aadhar has status as KRA validated post KRA validation and clients who has submitted proof of address other than Aadhar has status as KRA registered. Both KRA Validated and KRA registered status are valid.
How does KRA validation impacts trading for new and existing accounts?
All new accounts are opened with inactive status and trading rights are given to clients only post KRA is validated. For existing accounts – KRA, exchanges and depositories has frozen all existing accounts which are on hold/rejected KRA status. Such ...
What is status of account whose KRA is on hold/rejected?
Such accounts are in freeze mode in our system, and you can check the freeze reason through AAA. Reports > Summaries > Freeze Details
How to validate KRA?
A. To validate KRA, the client can click on the respective link below and complete the process. CVL KRA: https://validate.cvlindia.com/CVLKRAVerification_V1/ CAMS KRA: https://camskra.com/PanDetailsUpdate.aspx NDML KRA: ...
What is the Impact of approved stock as on 31.08.2024 will be considered as non-approved stock from 01.08.2024 ?
1 IIFL category will be Z 2 Margin benefit shall be given as below on repledged stocks Month Applicable haircut From August 01, 2024 40% or VAR whichever is higher From September 01, 2024 60% or VAR whichever is higher From October 01, 2024 80% or ...
Shall we get margin on T+1 for stock bought today in MTF?
Yes, Need to authenticate by client to pledge the stock in MTF before 8:30 PM on T Day only
Is there any separate validation process used by exchanges, depository and KRA?
No, all entities use the same pan validation link of Protean/UTI which indirectly uses income tax data to validate.
What happens if pan validations fail as per process?
If pan validations fail – onboarding journey will be stopped, and client must enter all valid details. Only when all details like Pan Number, Client Name, DOB and Aadhar details validated, client will be able to proceed.
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