How will customer know when to expect a Video IPV call?

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• What if Customer miss the Video IPV call?

  It's important to be available for the scheduled call. If customer miss it, then application might be put on hold or could face rejection, as the Video IPV is a crucial part of the account opening process and modification process.

• What if customer is not free when our team call?

  No problem. If the initial call time is inconvenient for the customer, then respective RM must confirm the customer’s availability, and our team will schedule the Video IPV session accordingly.

• What is Video IPV & when its needed?

  Video IPV is a simple and secure way to verify customer’s identity through a live video call. This is a necessary step for accounts where your details in KRA does not match with details provided to IIFL Capital for account activation or modification.

• What information will customer has to confirm during the Video IPV call?

  RM has to make sure customer can verify the below information • Customer full name • Customers registered mobile number and email ID • The name of customers registered bank and the last 4 digits of bank account number • Customer must show his Pan ...

• How can customer join the Video IPV session?

  RM has to guide the customer with below steps to join the call • Mobile Users: Please ensure customer has the ZOHO application downloaded on their mobile from given link before the scheduled meeting • Desktop/Laptop Users: Customer can directly ...