Partner FAQ
Where can FAN check freeze reason of client?
>Login to AAA (https://aaa.indiainfoline.com/login) Reports >Summaries>Freeze details >Select Freeze Reason/All>View Report. Or You can check freeze reason on entering the client code. This report can be downloaded in pdf/excel format.
What is DDPI for Mutual Funds ?
DDPI now covers Mutual Fund Redemption , buy back etc DDPI now covers all transactions including (Sell, Pledge, MF redemption and Buy Back), there is no requirement to submit Physical Additional POA.
Where can FAN check status of client's modification document sent to Head Office?
>Login to AAA(aaa.indiainfoline.com) >Go to Reports>Summaries>DP Modification Details >Select the DP type>Select date range >You can search with Login ID or Demat ID. Report can be downloaded in excel format.
How to Activate DDPI ?
New clients have the option to opt for DDPI during on-boarding journey. Existing clients can opt for DDPI through TT Web or MobileApp DDPI through online journey and Mobile App is available for Individual single holder accounts only. Physical DDPI ...
Not able to login TT Manager?
>Go to https://wireinfo.indiainfoline.com/wireinfotest/ reset the password --> Click on the partner--> Reset TT Manager password. Once the password is reset ;login to TT Manager & reset the password.
Which Clients are treated as Dormant ?
Clients who have not done any trade or transactions in the last 365 days are treated as Dormant Clients and such clients are not able to trade unless the same is removed from dormancy.
FAN is unable to select future date in VTD
>Login to IIFL Mobile App or Trader Terminal >Click on Buy/Sell window > Select Order type as VTD-->Then select the date . VTD is valid till maximum 45 days
How to remove clients from Dormancy?
Dormant clients get pop up messages in Ttweb or MobileApp to confirm his latest KYC details. Once the client confirms the latest details and clicks on the submit button his request is accepted. Such a request is then sent to the exchange and ...
Average buying price showing incorrect in App.
>The data need to be cleared from settings-->App Management--> IIFL Market App-->Storage--Clear data
Market watch settings issue in Trader Terminal.
>Go to tools--> Settings-->Market watch--> Add/ Remove the column from the Market Watch and click on save.
When can dormant clients start trading post raising reactivation requests ?
Dormant clients can trade effectively from T + 3 day T Day � Dormant reactivation request received. T + 1 Day � UCC in exchange is activated and the exchange sends data to the depository for linking. T + 2 Day � End of T+1 or by T+2 confirmation from ...
I am a FAN unable to Add Scrip in Trading Terminal
>Click on Market >Select Download Scrip Masters>Select All segments >Click on scrip masters. Once you get the message 'Download Successfull' , Click on Ok. >Select 'Download masters' Select 'All Segments', Click on 'Default group' and you can search ...
What are the online modes available ?
Clients demographic and most of other important details can be modified online through below modes: Ttweb MobileApp Whatsapp etc
I am a FAN Holding not showing in Mobile app
Check whether the DP/Trading A/c is freezed or not first. If the DP/Trading is activated today ;holdings will be reflected on the next day.
What are the modification options available in TTweb ?
Below options are available in TT web Mobile Change Email Change Bank Update GST updation Latest Income Updation Nominee Addition Nominee Change Change Contract Note Type BNPL Activation Running Account Authorisation (Monthly/Quarterly) Segment ...
Difference in current value of holdings in Manager Terminal.
>Download script masters from market--> Download scrip masters >Select all segments & click on scrip master >Download scrip masters from market again =>Select All segments & click on default group in TT >For IIFL Mobile App , clear the data from ...
What are the modification options available in MobileApp ?
Below options are available in Mobile App - Mobile Change / Email Change / Bank Update / GST updation / Latest Income Updation / Nominee Addition / Nominee Change / Change ContractNote Type BNPL Activation/ Running Account Authorization ...
What are the modification options available in whatsapp ?
Below are the options availale in whatsapp Update Email ID Update Mobile Number Add Bank Account Add Nominee Details Update Address Details Segment Activations Dormant Reactivation
Who is the contact person for Marketing related requirements ?
> Login to AAA Web (https://aaa.indiainfoline.com/login)/App >Select More>Branding- Enter your requirement >The desired information will be shared within 7-8 working days on your registered email id.
Whom should I contact for any FAN registration issue?
>You can get in touch with your BDM for details
How can I check FAN ledger?
>Login to AAA (https://aaa.indiainfoline.com/login) >Go to Reports >Select Fan brokerage Ledger
Where can I check brokerage earned by the clients mapped to me?
> Login to AAA (https://aaa.indiainfoline.com/login) > Select Dashboard option.>Click on brokerage (YTD) and type client code or Go to Reports > Others> Pay details
What is the process for updation of ARN?
>Login to AAA and use AAA help, ticket can be raised using Subject Head FAN Team, Sub Subject-FAN Modification, Third Level Drill down-ARN Updation/Modification and attach the related Proof > The Department will update the status in the ticket ...
What is the process of GST number Updation ?
>Login to Zoho CRM and ticket can be raised using Subject Head FAN Team, Sub Subject-FAN Modification, Third Level Drill down-Bank & GST Updation and attach the related Proof > The Department will update the status in the ticket accordingly.
How to update Email ID/ Mobile number in RTA records for units held in Physical mode?
For CAMS- https://www.camsonline.com/Investors/Service-requests/Updation_Email_Id_or_Mobile_No/Update-email For KARVY - https://mfs.kfintech.com/investor/Transact/ChangeFolioEmail
How to check PAN - Aadhaar Link Status?
To check - https://eportal.incometax.gov.in/iec/foservices/#/pre-login/link-aadhaar-status
What is KRA
KYC Registration Agency (KRA) is an agency registered with SEBI under the Securities and Exchange Board of India [KYC (Know Your Client) Registration Agency] Regulations, 2011. The KRA will maintain KYC records of the investors centrally, on behalf ...
Is KRA mandatory for all accounts?
Yes, KRA is mandatory for all categories of accounts. As per recent circular clients will be able to trade only KRA is validated.
What is average TAT for KRA validation and account unfreeze?
Overall its takes approx. 7 days’ time post client submits valid KRA documents and completes mobile, email and aadhar validation.
How will I get information about KRA rejection and what is process for rectification
Activation team will send informatkon to all branches/FAN if KRA is rejected and there is dependency on clients part to provide documents. Branch/FAN needs to collect pending documents and submit to HO. Rectified documents received can be uploaded ...
Is it mandatory for all clients to link Pan with Aadhar
Pan Aadhaar linking is mandatory for all individual clients. NRI and Non Individual accounnts are not covered under this requirement.
Can we activate new account without Pan and Aadhar linking
We have made changes in all on-boarding journeys for individual and Pan which are not linked with Aadhar will not be able to open new account.
What is impact on trading if Pan and Aadhar is not linked
Effective 01st Jul,2023 exchanges will not permit trading for such clients.
What is impact on open position clients where pan aadhar linking is not done
All open position clients needs to square off position before June 30, 2023.
How to link Pan with Aadhar
Click on link and follow process to get pan number linked with Aadhaar: - https://eportal.incometax.gov.in/iec/foservices/...
What is normal TAT for Pan and Aadhar linking
Process is entirely dependent on Income Tax Dept and NSDL egovernance and normally it takes approx 5 days for successfully reflecing linked status.
What is IPV Due Diligence
In-Person Verification (IPV) is the process of verifying that the person opening the account and the original documents submitted as proof are of the same person. Hence this verification is very important from a regulatory perspective and to stop ...
Can we activate Non Individual Accounts based on scan copies of KYC and Documents
Non-individual accounts (Corporates, HUF, Trust, Partnership etc) involves lot of documentation and hence to prioritize account opening and also to reduce rejections on later stages, non individual accounts can be opened based on scan images of KYC ...
Checklist for Non Individual Accounts
Please click to download ___________ (Annexure 1)
When can new client start trading
As per recent regulatory guidelines, client is able to trade only when UCC is approved by Exchanges and KRA is validated. Already KRA verified clients will be able to trade from T+1 day if UCC is done before 5 pm on T Day and on T+2 day onwards if ...
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