Partner FAQ
How to calculate stamp duty amount for off market sell transactions ?
kindly visit NSDL Website : https://nsdl.co.in/stampduty_calculator.php for stamp duty calculation .
Is it stamp duty applicable for Off Market Transaction through DIS ?
YES. Stamp duty is applicable for Off Mkt Sale transactions (Reason Code :1 ) done through DIS except Government Securities .
Which address original DIS needs to be dispatched ?
Original DIS to be dispatched to DP on below address. NSDL DP Department IIFL Capital Services Ltd, 701, Ackruti Centre Point, Central Road, Marol MIDC, Andheri East, Mumbai - 400093
If Client placed pledge request in TT Manager and remarks showing as rejected, Please let me know next steps?
Plz contact to the Appsupport team.
If Client placed pledge request in TT Manager and OTP Not received ?
Plz contact to the Appsupport team.
How to check pledge logs ?
Plz contact to the Concern DP Team
If client has not received the Dividend plz let us know the process?
Client has to contact respective RTA.
What is the process to get Email Logs and SMS logs ?
Plz raise the Query in CRM along with period for which you need email logs and sms logs.
If client facing TT and Mobile Apps Login related queries ?
Plz contact to the Appsupport team.
If client is facing TT and Mobile Apps order execution related issues ?
Plz contact to the Appsupport team.
Need Additional Surveillance Deposit report?
Raise the Query in CRM with proper details.
Whom to contact for Freeze and Unfreeze related queries ?
You can check the freeze reason of client in AAA>Reports>Freeze Detail and fulfill the requirement accordingly. Or you can raise the query in AAA>Activation and Modification>Freeze-Unfreeze (third level to be selected as per requirement)
If any Discrepancy in P/L and 360 Report like (Avg Rate, Corporate Action, Meger, Off market trade, etc.,) what needs to be done at our end?
Plz raise the Query in CRM
Need details related to Margin Shortfall Penalty.
Plz raise the Query in CRM
Please explain Margin Shortfall Penalty Levied in Percentage.
Please find the details as below for your reference. 1. (< Rs 1 lakh) And (< 10% of applicable margin) - 0.5% 2. (= Rs 1 lakh) Or (= 10% of applicable margin) - 1.0% 3. More than 3 consecutive days, then penalty of 5% 4. More than 5 days in a month, ...
Please let us know impact of Corporate actions in Derivatives market.
In case of Dividend for Future Trade, market rate will get reduce (As per Dividend rate) In case of Dividend for Option, Strike price will get reduce (As per Dividend rate) In case of Bonus for Future & Option Trade, Qty will get increased (As per ...
How NRI Trade get Settled for Cash and FNO?
Please find the process details as below for your reference. >NRI Contract notes are Generated in Buy & Sell wise >On T-Day EOD, all NRI Trades get Reported to PIS (Banks) >From PIS (Banks), Contract notes are Settled in T+1 Day >Charges like - AMC, ...
How Custody Trade get Settled for Cash and FNO?
Custody Trade gets settled as per below process. > Participants code is mandatory for trades (NSE and BSE) > Client's Trade settlements done by custody > Broker has to report all trades to custody on same day by 3:30 pm > DP account maintained by ...
How to get a Pledge booklet for the Purpose of Loan against shares ?
Clients need to send email @ cs@iifl.com for issuance of a new Pledge booklet . We will issue & Dispatch the Physical Pledge booklet to the client registered address only.
How to apply for Buy Back online ?
Request you to please follow the below process. Login to website ttweb.indiainfoline.com Click on Market Tab Client on Offer to Buy (OTB) option to place the order. (Please Note: The POA/DDPI has to be updated in demat and trading account with IIFL ...
How to participate in buy back, if POA / DDPI is not updated in demat a/c ?
Client can submit Delivery Instruction Slip (DIS) duly filled and send the same on below address to DP for Buy Back. NSDL DP Department IIFL Securities Limited, 701,�Ackruti Centre Point, Central Road, Marol MIDC,�Andheri East, Mumbai - 400093�
How to check and download DP Bill Report?
RM / FAN can check and download DP Bill Report from TT EXE
How to download CML Report?
RM / FAN can download CML Report from TT EXE
How to check and download DP Transaction Report?
Franchise can download the DP transaction statement from AAA. Follow the below path. aaa.indiainfoline.com >> Reports >> Individual Clients >> Daily Reports >> DP transaction.
How to check the status of Transfer Cum Closure Request?
RM / FAN can check the status of Transfer Cum Closure request on AAA - DP Scrip Payout option(Login -> More -> Wire Reports -> DP Scrip Payout)
How to close the demat and Trading a/c, if there is no holding demat Account?
1) If no holding in demat a/c then client can send mail to cs@iifl.com from his registered email id mentioning the details of demat a/c, Trading a/c and reason for closing the demat & Trading a/c 2) Client can place the closure request from his TT ...
How to get the Transmission procedure ?
You can raise the query in zoho crm for transmission procedure mentioning the details of deceased holder demat a/c number , Trading code, Deceased holder name, Date of deceased holder with copy of death certificate. The DP team will check all ...
How to check the status of pending Demat Requests?
If the holding shows Pending Demat in the holding statement, it means demat request is pending with the company / RTA for further confirmation. RTA will take a maximum of 30 days to process the demat request from their end. Once RTA confirms the ...
How to check the status of a rejected Demat Request?
In case demat requests are rejected by the company /RTA, the same is displayed in DP Transaction Statement.
How to check the status of a demat request rejected by RTA?
Pls check the demat request rejection date in DP Transaction Statement. The DP Team will send the rejected documents to the clients after receiving the rejected documents from the Company / RTA. Normally RTA sends the rejected documents to DP within ...
How to Dematerialise sovereign gold bond (SGB)?
SGB can be dematted from issuing banks only. Client has to visit the issuing bank with dp details (CML) to demat the SGB from their end.
What is the procedure to dematerialize mutual funds?
Client has to submit the Mutual Fund demat request form alongwith latest MF Account Statement duly self attested to DP .
What is the TAT for processing the DP documents?
Please refer below TAT for processing the dp documents Post receipt of Physical documents to the NSDL DP department at Ackruti , Andheri office. Demat Request Form - 7 Days Transmission Case - 7 Days Transfer Cum Closure Request - 7 Days Pledge Book ...
How to get dp forms and format?
DP Forms & formats available on client TT Login (My Account < Form Formats option ) & also available on iifl website (https://www.indiainfoline.com/core/home-page/get-download-forms )
What is the settlement cycle for share pay in and payout?
In case client purchase or sell the shares the same is credited or debited from Client's demat / Trading account on T+1 settlement
What is CM BP ID ?
CM BP ID stands for Clearing Member Business Partner ID. IIFL Broker CM BP ID For NSE is IN559021
What is NEFT Enabled Bank A/c ?
Kindly get the clients trading a/c enabled with core banking a/c no i.e. a NEFT enabled bank a/c which would help us to directly carry the payout in clients bank account instead of the cheque payout.
What is the process to transfer funds in Only Demat A/c?
In case funds are to be transferred towards charges for a Only DP a/c same can be transferred in below mentioned bank a/c. However ensure funds are transferred from bank a/c which is mapped in clients DP a/c. Further at the time of enquiring for a ...
What is E Collect Facility ?
We currently hold E collect facility with below 2 Banks only and the details are as below: For ICICI Bank - Beneficiary Name- IIFL Securities Ltd., IFSC Code - ICIC0000106. Beneficiary Account Number - IIFLEQ followed by your Client Code. E.g. If ...
What is the process of Third Party Refund?
In case the funds are received from non mapped bank a/c from client's end and bank account cannot be mapped, in such instance the refund needs to be carried and hence we would require a request letter along with the bank supporting to carry the ...
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