Partner FAQ
Where to check Client's current brokerage Detail in AAA?
You can check from AAA>Go to Trades>Clients>Search & Click on client code>Click on Brokerage & DP Charges
How to check client's order status in AAA ?
You can check from AAA>Trades>Clients>Search & Click on client code>Select Order Book
How to get client's ledger from AAA ?
AAA>>Reports>>Individual clients>>Simplified Ledger under Others or AAA>>Trades>>Clients>>Search & Click on client code>>Select ledger (Report can be shared from AAA to client's register email id using Share Report option in same section.)
Where to check client's closure status ?
Login to AAA (aaa.indiainfoline.com) >Reports>Summaries>Account Closure Status.
Where to check client's DDPI status ?
Login to AAA (aaa.indiainfoline.com) >Dashboard>Clients>Search for client code>Click on client name>click on Client Details under and scroll down to Other Details to check DDPI Status OR Consolidated Report can be downloaded from Reports >Detailed ...
How to convert only Mutual Fund account to Equity Account ?
Follow Below steps for conversion of only Mutual Fund account to Equity account 1) Open E-account Portal. (https://eaccount.indiainfoline.com/Login) or you can open link through AAA > open account>>Joint account holder. 2) Select Business Type as ...
What is process for minor account activation ?
Kindly fill up physical account opening form and mention note on AOF "Minor only DP account" All form to be signed by guardian only. Below mentioned documents required for minor account- Minor pan card, address proof, bank proof in the name of minor, ...
From where can I check client Real Time Margin Shortfall details ?
You can check Real Time Margin Shortfall details in AAA under Reports option.
How do I check Mutual Fund order details ?
Login to https://mf.indiainfoline.com and select the client code. Go to Transactions>My Orders.
How to update DDPI for NRI Client ?
Request client send email on cs@iifl.com from his registered mail id with DDPI signed scan copy and it will take T+2 working days.
How to check client nominee status in AAA?
You can check Nominee status in AAA under Detailed client report (Login to AAA>>Reports>>Detailed client report).
How to check client bank detail in AAA?
You can check client bank details in AAA under client details option (Dashboard>Clients>Search for client code>Click on client name>click on client details) .
Where to check fan pledge stock details ?
You can refer your individual Holding statement report for pledge details.
How to check negative networth clients list for less payout received?
Login to AAA>>Go to Reports>>Select the Pay details under Others (select month and download file).
How do I check FAN Deposit Shares?
Login to AAA (aaa.indiainfoline.com) >Go to Report > Click on Shares Deposit under Others.
How do I get TDS certificate ?
For TDS Certificate kindly raise query from AAA - FAN Team>FAN_Payout >TDS certificate
What is ALB + AHV = Negative in BOD ?
Exchange may increase margin on portfolio level on next day BOD file which need to get clear before 10.00 A.M (Before 1st Snapshot) incase of client does not have sufficient margin to mitigate the exchange margin requirement. Failing to mitigate ...
How DPC is being calculated for Trading Balance ?
1. DPC will be calculated on clear trading ledger debit balance considering unsettle Cash & FO bills 2. SPAN debit will be adjusted up to the collateral benefit. If IIL Debit 100000, SPAN 125000, Collateral 90000 then net debit would be 10000 & if ...
Where to check the Status of Dematerialization request Form (DRF)?
We have enabled the facility to check the status of submitted Demat Request for conversion of physical shares into electronic mode by following the path-AAA > Reports > DRF status option.
From where we can download the Dematerialization request Form (DRF)?
We have enabled the facility to download Demat Request Form (DRF) online for both NSDL and CDSL with a unique serial number. Accordingly, you can download the same from AAA > More > Utilities > Demat Request Forms. Also, please ensure that same ...
Orders rejected due to pledge units?
Most Redemption orders are rejected because units are under Pledge, so first you will have to unpledge the units and then place redemption order in T+1 working day.
How to update/Modify Nominee details in Only MF account?
Download the Nomination Form from below URL -https://www.indiainfoline.com/core/home-page/get-download-forms , Fill the form and provide the scan copy along with the IPV & client Signature. Aadhar Copy and PAN card copy of the nominee/Nominees is/are ...
Client does not receive Redemption confirmation link?
Redemption confirmation link gets triggered only if RM/Sub broker initiated Redemption transaction. Incase of customer initiated transaction Mobile App/Website client will not get any link as customer himself/herself placing the order.
Why the SIP has not been debited?
There are different reasons for it, the common reason is that the mandate is not approved, please check the status of Login _MF Website_Auto Pay mode. However SIP may not get debited because of insufficient funds/client KYC/Aadhaar PAN not linking. ...
What is FOT in SIP registration?
FOT is First order today where the first installment of SIP gets triggered on the SIP Registration date itself. The unit allotment of the first transaction is dependent on realisation of funds in the AMC's a/c. basis of payment mode/banks the units ...
I am not able to see the Allotment status of the customer?
The allotment of units happens at AMC level on the basis of funds receipt at AMC end. Generally it takes T+1 to T+3 days to settle the funds in AMC a/c depending on the type of transaction & bank . You should always refer to a portfolio statement to ...
Why I am not able to place Redemption request for ELSS scheme?
Redemption in ELSS scheme is allowed only after completion of 3 years as per the AMC guidelines. It works on the FIFO (First In First out )basis, currently the system shows free units on the basis of this given logic for more information refer a/c ...
Is there any penal action proposed in case someone is found using CTCL from a non-approved location?
Yes, the CTCL login will get disabled immediately resulting in no fresh trades through CTCL.
Will I be able to reset my Geo Tagging in case I change my office?
Yes, with the help of Franchisee Service desk for which a ticket needs to be raised.
Will I be able to use an approved CTCL terminal from a non-approved location or home?
No, if the geo tagged location is in mismatch with the actual location. User will not be able to use the approved CTCL, one has to be at the registered address
How Geo Tagging will help to comply with SEBI guidelines?
Any movement of CTCL from the geo-tagged location will be alerted to avoid any violation of the approved CTCL regulation.
What is Geo Tagging?
Geotagging is the process of identifying locations’ GPS identifications like longitude and latitude.
Why is it important to operate CTCL (Manager Terminal) from Exchange Approved CTCL Address?
As per the regulations CTCL to be operated by authorized users from registered address only. Else the same would have to be deactivated immediately as per the regulations.
What are the SEBI guidelines on Approved CTCL?
NSE Circular Ref. No: 109/2023 - Administrative actions for terminal(s) not found at the reported location(s) is that the respective user shall not be allowed to trade from those terminals. Other disciplinary actions/penalties prescribed by Exchange ...
Client can delete the added Target Beneficiary Demat Accounts ?
Yes, Clients will also be provided an option to ‘Delete’ the already added ‘Beneficiary’ account(s) by submitting the request letter .
Registration of a Transferee account will be a One time ACTIVITY or client need to submit the same for every off market transaction ?
For every successful registration, Transferee account details would be stored as ‘Beneficiary’ under client demat account. Registration of a Transferee account will be a One time ACTIVITY & client not need to submit the request again for add same ...
Which mobile & email used for Otp Authentication for Add Target Beneficiary demat accounts.?
For OTP Authentication, Depository will generate and send an OTP on client’s mobile number and email id registered in the demat account.
Is there any process needed to follow by client post the submission of request for Addition of Target Beneficiary demat accounts to DP ?
Yes . NSDL/CDSL Depository system would send a link on the mobile number and email id registered in the client demat account for the verification of Transferee (s) account details. By clicking the said link, the client would be prompted to enter his ...
What's needed to mandatory filled -up on the Addition of Target Beneficiary demat account forms ?
While submitting the Registration Form client has to fill all the details viz. Client demat account, Target (Transferee) demat account, Target (Transferee) PAN in the registration form & need to be signed by all Account holder's .
What is the address for dispatch physical request letter of Addition of Target Beneficiary demat accounts?
Client has to submit Registration Form (format enclosed as (Annexure – NSDL) and (Annexure – CDSL), to RM / Branch or send the duly filled-in form to – IIFL Capital Services Ltd, 701, Ackruti Centre Point, Central Road, Marol MIDC, Andheri (East), ...
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