Partner FAQ
How to change AUM?
AUM typically depends on the financial investment You can download the client-wise AUM report online. Please log in to AAA, go to Reports, and select Online SIP Report to view report.
I want to change my Interest charges
Interest charges have been applied to your account as per your selected plan. If you wish to modify the interest charges, please contact your RM.
I want stock recommendations ?
Regardding recommendations we have given GEMRUSH option in mobile app It is a one-stop section for stock recommendations(Gems) and stock discovery. It is powered with advanced filters, using which you can pick out the stocks as per your budget, ...
How to raise a ticket in AAA?
To raise a ticket in AAA, please log in to AAA using your FAN code. Then, navigate to the "More" option, click on "Help," and search for self-explanatory questions and answers. There, you will find the option to raise a ticket.
Why clients account become dormant?
If there has been no transaction in the account for the past 24 months, the account becomes dormant. To reactivate the account, please Login to our website ttweb.indiainfoline.com >> My account >> profile >> my details >> personal details >> update ...
How to Change or reset TT(Trader terminal) Password?
You can now reset your trader terminal password online. Simply click on the 'Forgot Password' option to generate a new password or change your existing one.
I want to know the AMC (Annual Maintenance Charge) for my franchise.
Below are the Annual Maintenance Charges (AMC) applicable for your franchise, debited as per your registered segments: NSE (All Segments): Rs. 5,900 (including GST) BSE (All Segments): Rs. 4,720 (including GST) MCX: Rs. 1,180 (including GST) NCDEX: ...
How to generate AAA PIN ?
In case you don't remember your AAA MPIN, please Open the website https://aaa.indiainfoline.com/login > Enter your FAN code > Click on "Forgot PIN" to generate a new AAA PIN to login in AAA.
I want my segment registration certificate
To get NSE & BSE or other segment registration certificate please raise the request from AAA Follow the below path. Login to AAA go to help then type Fan Team > Fan Activation then select a segment for certificate to raise a request.
How to update Trader terminal?
To update trader terminal Log in to AAA. Click on the Profile Icon. Select Download TT Manager to install the latest version.
I want to know my client demat account number?
You can check your client demat account number in AAA under client details > DP details.
How to check previous ticket status?
You can check your raised ticket status from AAA under help > previous query
How to transfer lead?
In order to transfer lead please send email to oi@iifl.in along with client details and FAN code.
What is process to convert account from minor to major?
If client is turns MAJOR then send send duly signed & filled complete AOF with supporting documents and Client new PAN (having photo & signature on it) with CML (hard copy) to Thane Office (Note - Please do mention "Client Minor To Major conversion" ...
Non individual account opening request has been rejected due to Authorized signatory details mismatch between Board Resolution and List of Authorized Signatories format
Please note Authorized signatories should be the same in Board Resolution and List of Authorized Signatories format. (Eg. In Br copy if you have mention Mr. Sudhir and Sandesh as an authorize person then the same person name should be require on ...
Non individual account opening request has been rejected due to due to "LLP data entry wrongly updated in system"
In this case please select constitution as CORPORATE instead of partnership and select sub constitution as Limited Liability partnership (LLP)
Non individual account opening request has been rejected due to "Authorized signatory sign with stamp missing on Balance Sheet and Profit & Loss account statement pages of annual report"
Kindly note Latest 2 years annual report required with authorized signatory sign and stamp on Balance Sheet and Profit & Loss account statement pages.
Non individual account opening request has been rejected due to "Foreign Notary attestation not provided on client supporting proofs. for foreign entity client"
For foreign entity client foreign attestation required on kyc documents.
Non individual account opening request has been rejected due to "Huf individual karta's name/authorized signatory name required on AOF pg.no.7/11/13."
Authorize person name require on Authorize signatory column instead of Entity name (Company name/HUF name)
Non individual account opening request has been rejected due to "Company Natural beneficiary documents not provided"
Name of the Natural person documents are require (More than 10% shares or Capital or profits) Beneficiary details also require on page NO.7 with sign and seal.
Non individual account opening request has been rejected due to "Company Latest Beneficial owners format required with stamp/signature"
Please use latest UBO Format Refer IWIN circular no. 2023/04/003 Apr 05, 2023 for Revised UBO format as per latest PMLA Act. All non-individual checklist and formats are already uploaded in AAA
Non individual account opening request has been rejected due to "Company latest bank statement required for address proof with company authorize stamp/signature"
Only one mode of operation, i.e. Singly / Jointly/ Severally to be mentioned on Board Resolution copy as applicable. 1. If you have selected Jointly option then we need all documents and AOF with jointly authorize signatories sign and seal. 2. If you ...
Non individual account opening request has been rejected due to "Mode of operation wrongly mentioned on Board Resolution copy"
Only one mode of operation, i.e. Singly / Jointly/ Severally to be mentioned on Board Resolution copy as applicable. 1. If you have selected Jointly option then we need all documents and AOF with jointly authorize signatories sign and seal. 2. If you ...
Non individual account opening request has been rejected due to IPV/OSV stamp missing on supporting documents
In Person Verification (IPV) and Original Seen & Verified (OSV) Stamps are very important KYC due diligence. Please note below points to avoid rejection: 1.Stamp is required on photocopy of all supporting documents. 2.In case of documents like ...
My client's individual account activation request has been rejected due to Signature Related Rejection please provide solution
Kindly note Signature of the client can be cropped from a signed cancelled cheque or can be signed on a white paper and uploaded. Ensure signature is clearly visible for account activation.
My client's individual account activation request has been rejected due to "Income Proof Not Provided or Not Clear for Derivative Segment Activation"
Collect clear and latest income proof for Derivative Segment and ensure below checks for account activation 1. Copy of ITR Acknowledgment - Gross annual income should exceed Rs. 1.2 lakh 2. Copy of Form 16 - Gross annual income should exceed Rs. 1.2 ...
My client's individual account activation request has been rejected due to bank proof.
Ensure below checks while collecting Bank Proof for account activation 1.Personalised Cancelled Cheque Copy 2.Bank Statement containing Bank logo, Bank Name, Client Name, Account No, IFSC "
How to reset the ZOHO mail password?
To reset the ZOHO mail password raise query to respective team with the help of given path from AAA. More >> Help >> Fan Team >> Fan Activation >> ZOHO Email ID Creation
How to create ZOHO mail ID?
To create the ZOHO mail ID need to raise request from AAA. Follow the below path. More >>Help >> Fan Team >> Fan Activation >> ZOHO Email ID Creation
How to update bank details in Bank master?
To update the bank details in bank master, share the personalize cancel cheque of client from AAA. Follow the below path. More >> help >> Activation Modification >> New Accounts >> Bank Master Updation >> Raise a query.
How to update Digital Update IPV?
Raise request in AAA with mentioning your franchise code, follow the below path. More >> help >> Activation Modification >> Digital ipv updation >> Digital ipv updation process >> Raise a query
I want Demat Request Form (DRF)
You can download the Demat request form through AAA, Please login to AAA go to more then under Utilities option you will get option to download DRF form. Kindly Note - Do not submit Xerox copies of Demat Request Form. Kindly check the Demat Request ...
How to place payout request ?
Now you can place and view your client fund payout request in AAA Please log in to AAA, go to more >Request > Payout Request
Where I can check BNPL and DPC interest charges report.
To view your client's BNPL and DPC interest charges, Please log in to AAA, go to Reports, select Individual Clients then click on others and then select Interest on Delayed Payment to view report.
I want to know my client Real Time Margin Shortfall details/amount
To view your client's margin shortfall details. Please log in to AAA, go to Reports, and select Online SIP Report to view report.
I want client AUM Report
You can download the client-wise AUM report online. Please log in to AAA, go to Reports, and select Online SIP Report to view report.
Where I can check Online SIP Report
To check Online SIP Report Please log in to AAA, go to Reports, and select Online SIP Report to view report.
I want to check mutual fund order rejection reason/details
To check mutual fund order rejection reason Please log in to AAA, go to Reports, and select Online SIP Report to view report.
Where I can check my client DIS Book Issuance Status
To check DIS Book issuance status request you to login to AAA go to report select DIS Book Issuance Status to view Status.
Could you clarify why my client's funds were automatically paid out/settled?
If your clients have given RAA, actual settlement of funds and securities is required to be done at least once in a quarter or once in a month as per the periodicity of settlement selected by client. Hence fund is auto payout in client bank account ...
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