What information will be verified during the IPV call?
RM has to ensure the Joint holders must verify the following information:
• Name
• Email ID
• Mobile number
• Bank name
• Last four digits of the account number
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How will customer know when to expect a Video IPV call?
Our team will reach out to customer via a voice call on clients registered mobile number. The call will come from our Aspect contact number, +91 1600313699, to confirm if client is/are available for the Video IPV.
What information will customer has to confirm during the Video IPV call?
RM has to make sure customer can verify the below information • Customer full name • Customers registered mobile number and email ID • The name of customers registered bank and the last 4 digits of bank account number • Customer must show his Pan ...
What does the RM need to tell the clients before the IPV call for joint account holders?
The Relationship Manager must inform the clients that during the IPV call: • Both holders must be present. • Both holders must show their ID proofs. • Both holders will be asked to confirm their name, email ID, mobile number, bank name, and the last ...
What if Customer miss the Video IPV call?
It's important to be available for the scheduled call. If customer miss it, then application might be put on hold or could face rejection, as the Video IPV is a crucial part of the account opening process and modification process.
What if customer is not free when our team call?
No problem. If the initial call time is inconvenient for the customer, then respective RM must confirm the customer’s availability, and our team will schedule the Video IPV session accordingly.