RM can arrange the meeting even if both holders are in different locations guiding with them as first account holder (who received the meeting link) needs to forward/share the same link to the second account holder so they can both join the IPV call ...
Redemption confirmation link gets triggered only if RM/Sub broker initiated Redemption transaction. Incase of customer initiated transaction Mobile App/Website client will not get any link as customer himself/herself placing the order.