What if client Phone number or Email ID is registered to multiple accounts? Can client still login using them?

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• What if client forget Client ID , can client still login?

  Yes, client can login using registered mobile number/email ID instead of Client ID

• How client can Login to IIFL Markets App?

  Client can login to IIFL Markets App using any of one the following methods : Registered Mobile Number Registered Email ID Client ID After that, he/she need to use PIN or Device Lock ( Fingerprint, Face ID, Pattern) to login.

• Can Client Login to his IIFL Markets App using his Fingerprint / Face ID?

  Yes, while login client can set up Fingerprint or Face ID or Pattern, (what ever client device lock is) Alternatively, client can set up device lock to enable quick login from Settings inside IIFL Markets App.

• If client entering a Client ID, but it says Mobile/Email ID invalid, what can client do to login?

  1) In this rare scenario, it means client have just completed account opening journey 2) Request client to retry in just a moment's time again, and client should be able to login successfully.

• Which mobile & email used for Otp Authentication for Add Target Beneficiary demat accounts.?

  For OTP Authentication, Depository will generate and send an OTP on client’s mobile number and email id registered in the demat account.