What does the RM need to tell the clients before the IPV call for joint account holders?

The Relationship Manager must inform the clients that during the IPV call:

• Both holders must be present.

• Both holders must show their ID proofs.

• Both holders will be asked to confirm their name, email ID, mobile number, bank name, and the last four digits of their account number.

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What is the RM role in the IPV process for joint account holders?
The Relationship Manager is responsible for: • Ensuring both joint account holders are available for the IPV call. • Informing the clients about the IPV process and the required items for the call.
What if the joint account holders are in different locations?
RM can arrange the meeting even if both holders are in different locations guiding with them as first account holder (who received the meeting link) needs to forward/share the same link to the second account holder so they can both join the IPV call ...
What documents are required for the IPV call?
RM has to make sure that both joint account holders must have their ID proofs ready to show during the call.
Why is IPV required for joint account holders?
To ensure that both individuals listed on the joint account are legitimate and have authorized the opening of the account.
What if account holders have technical difficulties joining the call?
The RM should try to check with client. If the problem cannot be resolved quickly, the IPV may need to be rescheduled.

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