How can FAN report for Network issue facing with idea sim?

How can FAN report for Network issue facing with idea sim?

Login to AAA and use AAA help, ticket can be raised using Subject Head FAN Team, Sub Subject-Idea Sim related query, Third Level Drill down-Network Issue and attach the duly filled excel sheet in below format. The Department will update the status in the ticket accordingly.


A party Number (IDEA No)
B Party No
Call Time
User Location(Address)
State(Idea Circle)
Issue Faced
Alternate Number to contact for issue











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